Our 10 yr. old beige carpet looks almost new! We had a coffee stain and pet stain, and wax...they are gone! Really it was impressive to see the original color return. You really didn't give up till it was great. Thanks so much! Barb
— Barb J., Hendersonville
I would never use anyone else but Big Bear after the the miracle they preformed on my carpet! I spilled RED WINE all over my WHITE CARPET! It was a huge stain. I called Audra late that night in tears knowing I'd have to spend $3,000 to replace it. She rearranged their schedule so they could come out the next morning. They worked on it for over two hours and when they were done no one would ever know it was there. Amazing! They are true professionals, honest, hard-working, trust worthy individuals who are the best at what they do - hands down. Thank you Big Bear!!!
— Sydney Ru, Green Hills
We had all carpeting green cleaned and protected. They were also able to do odor removal of smoke from scorched food as well as the ozone smell left from a company that had used ozone in our home for the smoke odor. Everything went perfect. They arrived promptly, and we not only felt that they knew what they were doing but that they wanted us to be satisfied. They take a lot of pride in giving top service. We will never use any one else. Our carpet has never looked this good.
— Rita R., Nashville
I can't say enough about Big Bear Floor Care!! These guys are the most professional people I have worked with in my home. They were incredibly considerate of my home and I completely trusted them without my supervision. My carpets have never looked better and I can rest assured knowing that our new baby will not suffer from the use of toxic chemicals. I recommend Big Bear Floor Care to everyone who is seeking quality, care and professionalism.
— Jessica Davis- Mastrangelo, Hendersonville
Just want to say a HUGE thank you to all those at BIG BEAR Floor Care! They came over yesterday & not only did a GREAT job...the carpets look amazing! But they were wonderful in sharing all kinds of helpful information! I am THRILLED to find GREEN carpet cleaning, with such an amazing family business! It was a true blessing....THANK YOU!
— L. Czarka, Nashville
We had some horrible stains at two entrances to our house. The people who sold us the carpet recommended Big Bear and we're forever indebted to them for this recommendation! We were shocked to see our carpet look new again. It's been a year and thanks to Big Bear PROTECTOR, it still looks new. Spills wipe right up. Billy, Audra and Christopher, you're THE BEST!!!
— Zep L., Hendersonville
I was completely blown away by the level of service I received from the Big Bear!! They were by FAR the most professional, knowledgeable, caring, well prepared and equipped group of people I have ever done business with. I will continue to use their knowledge, experience and service for as long as I live! I have NEVER had a floor care company teach me how to take better care of my carpet so that it would stay cleaner and last longer! Thank You, Thank You, Thank You!!
— Josh Hardcastle, Hendersonville, TN
"Hicks has done a good job for us over the years. We were their first client, and we’ve been with them for 15 years now. They come in on a routine basis and are always very reliable. We’ve not had any complaints and they are good people to work with. You like working with people that perform on a consistent basis, and they have done that – all at a fair price.”
— Stan Hardaway, Nashville
"Thank you for sharing the newsletters. I will enjoy reading them! Yesterday was such a pleasant experience. Not only did you show a strong work ethic with excellent results, but we also enjoyed talking with you and having you in our home! I would recommend your service without hesitation, and I'm sure we will be doing business with you in the year ahead. Thanks again! Merry Christmas!" Leah
— Leah L., Goodlettsville
I recently bought my first home and am expecting my first baby. I wanted a carpet cleaning service that was professional, detail oriented, and a company I could trust. I found all this in Big Bear Floor Care. Impressive and extremely efficient, I now proudly call myself a lifetime customer. I will definitely refer all my family and friends. Thanks for raising the bar and meeting all of my expectations!!
— April Hullinger, Portland
Love, love, love the Hicks and their work!! They can take anything and make it look absolutely better than new!!! Thanks guys for always saving me!!!
— Debbie G., Goodlettsville
Great service, professional, and very well run company. They have cleaned all of our carpets thus far. We were even thinking we had to replace the carpet in our Bonus room and after they finished cleaning, the carpet cleaned so well, that we decided to keep the carpet and SAVE $$$. We highly recommend this company for quality, service, and pricing.
— Cindy S., Hendersonville, TN
Big Bear Floor Care did our carpets a week ago - what a great job they did getting rid of spots I had tried unsuccessfully myself, and brightening up the entire house! Even better is how they feel to our bare feet - clean and fluffy, not dirty and matted down. We've been in the house for six months and the carpets had been cleaned just before we moved in by "professionals" but Big Bear Floor Care got out the spots they never removed and the grunge on the stairs. We really appreciated their professional quality and friendly service we received.
— Becky Bayne, Mt Juliet
“I'm sold on Big Bear Floor Care. I was amazed at the results! I learned my Berber carpet is a nice off-white, not tan in color. It had not been cleaned in a couple years...OK 4 years and I have 2 dogs. It looks new. When budget permits, I want them to clean and protect our mattress and hardwood floors. I love having the Hicks family in my home --- just an added bonus! I have referred several clients to Audra and they are equally pleased. Jan Browning, Realtor Reliant Realty, LLC - January 29, 2010
— Jan Browning, Goodlettsville